Refund policy
Returns
We accept returns only if the item is defective, damaged, or incorrect upon arrival. To be eligible for a return, you must contact us within 3 days of receiving your order.
Returned items must be unused, in their original condition, and in the original packaging. We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are non-returnable and non-refundable:
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Items that have been used, worn, or altered
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Items returned without original packaging
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Items returned after the return window has expired
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Sale or promotional items (unless defective)
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original method of payment. Processing times may vary depending on your payment provider.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with clear photos of the issue. We will review the case and provide a replacement or refund where applicable.
Order Cancellations
Orders may only be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Contact Information
For return or refund inquiries, please contact us at:
info@glowstar.club